Cancellation & Refund Policy

This policy covers the two kinds of payment made through ExhibIQ: a visitor purchasing a single-visit pass at a venue's checkout page, and a venue (curator) subscribing to a paid plan. All payments are processed by our payment processor (Razorpay) in Indian Rupees.

1. Visitor passes

A visitor pass is a digital activation code that unlocks chat access to a venue's exhibits for a limited time. Because the code is issued and usable immediately on successful payment, a visitor pass is non-refundable once it has been activated (i.e. once the code has been used to start a chat session). If a payment succeeds but no activation code is issued, or activation genuinely fails due to a fault on our side, contact us at hello@exhibiq.example within 7 days of the payment and we will investigate and, where the fault is confirmed to be ours, issue a full refund to the original payment method.

2. Venue subscriptions

A venue's subscription payment activates that venue's account on the plan selected at signup. Subscription fees already paid for the current billing period are non-refundable, including if a venue chooses to cancel partway through a period -- cancellation stops future renewal but does not refund time already paid for. If a subscription charge was made in error (for example, a duplicate charge caused by a technical fault), contact us within 7 days of the charge and we will investigate and, where the fault is confirmed to be ours, issue a full refund to the original payment method.

3. How refunds are issued

Approved refunds are issued to the original payment method via Razorpay. Processing times depend on your bank or card issuer and are typically reflected within 5-7 business days of approval.

4. Contact us

Questions about a specific payment, or to request a refund review under Sections 1 or 2 above, can be sent to hello@exhibiq.example. See our Contact page for a contact form.